{"id":849,"date":"2024-12-31T15:27:54","date_gmt":"2024-12-31T14:27:54","guid":{"rendered":"https:\/\/www.sources-hotels.com\/valdeloire\/?page_id=849"},"modified":"2026-05-25T11:21:04","modified_gmt":"2026-05-25T09:21:04","slug":"gtc","status":"publish","type":"page","link":"https:\/\/www.sources-hotels.com\/valdeloire\/en\/gtc\/","title":{"rendered":"GTC"},"content":{"rendered":"\n<section class=\"custom-block block--header aspect-[375\/700] text-center text-white overflow-hidden pt-[100rem] relative tablet:aspect-auto tablet:h-[700rem] tablet:pt-[420rem]\">\n\n    <h1>\n                    <span>\n                Our            <\/span>\n                            GENERAL TERMS AND CONDITIONS            <\/h1>\n\n    \n    <span class=\"scroll-down hidden text-[12rem] tracking-[2rem] uppercase font-title cursor-pointer opacity-[64%] pb-[66rem] absolute left-2\/4 bottom-0 translate-x-[-50%] after:w-[1px] after:h-[50rem] after:bg-white after:opacity-[40%] after:absolute after:bottom-0 after:left-[50%] tablet:block\">\n        See More    <\/span>\n\n    <figure class=\"min-w-full min-h-full aspect-video overflow-hidden absolute top-2\/4 left-2\/4 translate-x-[-50%] translate-y-[-50%] z-[-1] before:bg-black before:opacity-[35%] before:mix-blend-multiply before:absolute before:top-0 before:left-0 before:right-0 before:bottom-0 before:z-[2]\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1800\" src=\"https:\/\/www.sources-hotels.com\/valdeloire\/wp-content\/uploads\/sites\/4\/2025\/01\/LEAF251-min-1-2880x1800.jpg\" class=\"h-full w-full object-cover object-center\" alt=\"\" \/>            <\/figure>\n\n        \n<\/section>\n\n    \n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">RATES<\/h2>\n    \n            <div class=\"text rte\"><p><span style=\"font-weight: 400\">Prices are inclusive of VAT, excluding a tourist tax of \u20ac3 per night per person.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">The half-board supplement includes breakfast and one meal at L\u2019Auberge (excluding drinks).<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Accepted credit cards: Visa, Eurocard, Mastercard, and American Express.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Cheques are not accepted.<\/span><\/p>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">HOTEL<\/h2>\n    \n            <div class=\"text rte\"><p><span style=\"font-weight: 400\">On the day of arrival, rooms are available from 3:30 pm. They must be vacated by 12:00 pm on the day of departure.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Any late check-out will be charged as an additional night&#8217;s stay.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">If you wish to have access to your room before 3:30 pm on the day of arrival, we recommend booking the previous night (at a preferential rate, subject to availability).<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Similarly, for late check-outs, booking the following night will allow you to keep your room after 12:00 pm.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">If you do not wish to book an additional night, we are happy to store your luggage for you.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">All our rooms are non-smoking.<\/span><\/p>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">RESERVATION \/ PAYMENT<\/h2>\n    \n            <div class=\"text rte\"><p data-start=\"83\" data-end=\"191\">All reservations must be guaranteed with a valid credit card. On weekends, the minimum stay is two nights.<\/p>\n<p data-start=\"193\" data-end=\"301\">A pre-authorization of the amount of your stay will be made on your credit card 72 hours prior to arrival.<\/p>\n<ul>\n<li>For flexible rates, payment will be made at check-out.<\/li>\n<li>For promotional offers and for stays including a restaurant and\/or spa reservation, as well as for flexible rates during the high season (from May to September), payment will be charged 7 days prior to arrival to the credit card provided at the time of booking.<\/li>\n<li>For the Long Stay offer during the high season (from May to September), payment will be charged 14 days prior to arrival to the credit card provided at the time of booking.<\/li>\n<li>For prepaid offers, full payment of the stay will be made at the time of booking.<\/li>\n<\/ul>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">CANCELLATION<\/h2>\n    \n            <div class=\"text rte\"><p data-start=\"39\" data-end=\"89\">All cancellation requests must be made in writing.<\/p>\n<ul>\n<li data-start=\"91\" data-end=\"645\">For flexible rates, cancellation is free of charge until 4 p.m. (local time), 2 days before the arrival date, unless otherwise specified.<\/li>\n<li data-start=\"91\" data-end=\"645\">For promotional offers and for stays including a restaurant and\/or spa reservation, as well as for flexible rates during the high season (from May to September), free cancellation is possible up to 7 days before arrival.<\/li>\n<li data-start=\"91\" data-end=\"645\">For the Long Stay offer during the high season (from May to September), free cancellation is accepted up to 14 days before arrival.<\/li>\n<li data-start=\"91\" data-end=\"645\">Prepaid offers are non-refundable and cannot be modified.<\/li>\n<li data-start=\"91\" data-end=\"645\">Any late cancellation or early departure will be charged for the full amount of the stay initially booked.<br \/>\nAny request to modify the dates of stay made after the cancellation deadline will be considered a cancellation and therefore charged accordingly.<\/li>\n<li data-start=\"91\" data-end=\"645\">In case of an interrupted stay or no-show, the remaining stay will be charged in full.<\/li>\n<li data-start=\"91\" data-end=\"645\">For reserved treatments not attended or cancelled less than 48 hours in advance, the full amount of the booked service will be charged.<\/li>\n<li>\n<p data-start=\"0\" data-end=\"177\">For reservations of 7 guests or more at L\u2019Auberge, cancellation fees may apply in the event of a cancellation made less than 12 hours before the start of service or in the case of a no show.<\/p>\n<p data-start=\"179\" data-end=\"380\" data-is-last-node=\"\" data-is-only-node=\"\">For Le Favori, cancellations free of charge are permitted up to 24 hours before the start of service, regardless of the number of guests. Any cancellation made after this time may incur a fee.<\/p>\n<\/li>\n<li data-start=\"91\" data-end=\"645\">We do not require a bank guarantee for reservations of fewer than 7 guests at L&#8217;Auberge. From 7 guests onwards, a guarantee of \u20ac50 per person is required. At Le Favori, a guarantee of \u20ac100 per person is required. During peak periods, a bank guarantee may be required regardless of the number of guests.<\/li>\n<li data-start=\"91\" data-end=\"645\">Right of withdrawal after purchase of a gift voucher: in accordance with current regulations, the customer may exercise their right of withdrawal within 14 calendar days from receipt of the gift voucher purchase confirmation.<\/li>\n<li data-start=\"91\" data-end=\"645\">Reservations made using a gift voucher are non-changeable, non-cancellable, and non-refundable.<\/li>\n<\/ul>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">OPENING<\/h2>\n    \n            <div class=\"text rte\"><p><span style=\"font-weight: 400\">The restaurant Le Favori is open for dinner from Wednesday to Sunday and for lunch on Saturdays and Sundays.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">The Spa is open from Monday to Thursday and on Sundays from 10 a.m. to 7 p.m., and on Fridays and Saturdays from 10 a.m. to 8 p.m.<\/span><b>\u00a0<\/b><\/p>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">STAYS, PACKAGES, CURES &amp; RITUALS<\/h2>\n    \n            <div class=\"text rte\"><p><span style=\"font-weight: 400\">Any expense not included in a package is charged as an extra.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Unconsumed services will not result in a discount, deduction, or refund.<\/span><\/p>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">KIDS<\/h2>\n    \n            <div class=\"text rte\"><p><span style=\"font-weight: 400\">Possibility to add a baby cot for \u20ac20 per day in our Prestige Rooms and Suites or an extra bed for \u20ac50 per day per child in our Suites.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Reduced-price menus are available for children up to the age of 12.<\/span><\/p>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">PARKING<\/h2>\n    \n            <div class=\"text rte\"><p><span style=\"font-weight: 400\">Free outdoor parking.<\/span><\/p>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">ANIMALS<\/h2>\n    \n            <div class=\"text rte\"><p><span style=\"font-weight: 400\">Pets are welcome; however, they are not allowed in the restaurants L\u2019Auberge &amp; Le Favori, the outdoor pool, or the spa area. They must also be kept on a leash within the property.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Accommodation fee, fixed rate: \u20ac30 per day.<\/span><\/p>\n<\/div>\n    \n<\/section>\n\n\n<section class=\"custom-block block--title-text\">\n\n            <h2 class=\"title\">CONSUMER MEDIATOR<\/h2>\n    \n            <div class=\"text rte\"><p>In accordance with Articles L. 616-1 and R. 111-1 6\u00b0 of the French Consumer Code, in the event of a dispute you are entitled to refer the matter to the Tourism and Travel Mediator, whose contact details are currently as follows:<br data-start=\"505\" data-end=\"508\" \/>Tourism and Travel Mediator<br data-start=\"535\" data-end=\"538\" \/>MTV M\u00e9diation Tourisme Voyage<br data-start=\"567\" data-end=\"570\" \/>BP 80 303<br data-start=\"579\" data-end=\"582\" \/>75823 Paris Cedex 17 \u2013 France<\/p>\n<\/div>\n    \n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"hotels":[],"doc_cat":[],"class_list":["post-849","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions Hotel | Les Sources de Cheverny<\/title>\n<meta name=\"description\" content=\"Find our terms and conditions here. 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